"The requested license doesn't exist"

For discussion of LizardTech's geospatial encoding and manipulation software and general discussion of MrSID and JPEG 2000.

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"The requested license doesn't exist"

Postby bfarm3r » Thu Oct 07, 2010 12:13 pm

I just installed geoexpress 7 on a server 2008 system and when I launch the app it is telling me:

Code:75 "VLSgetAndInstallCommuterCode() failed"
Code:18 "The requested license doesn't exist"

I have this installed on other systems on the network and they are working fine. What is this issue?
bfarm3r
 
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Postby David Swanson » Mon Oct 11, 2010 11:50 am

Hello,

The 75 error message is returned when the client computer is reporting that it has a network license code, while the license server reports none are checked out to the user.

To address this issue you will need to contact the support department via email.

Support@lizardtech.com

Include your serial number (101-111-11111), and a brief description of the issue.

Thank you,
David Swanson
David Swanson
 
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Location: LizardTech


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