GeoExpress - Knowledge Base Articles

A080201 - Data cartridge missing or not working after upgrade

Products:

GeoExpress 7 and later

Summary:

When upgrading from GeoExpress 6.x to GeoExpress versions 7 and later on a 64-bit operating system using a data cartridge, you must upgrade the Express Cartridge Manager (ECM) software. This changes your ECM ID and causes the old cartridge to become incompatible.

Solution:

1. Take a screen-shot of your existing cartridge amount:
   • Access your ECM information by clicking Start Menu > (All) Programs > LizardTech > Express Cartridge Manager > Cartridge Manager Info (or ECM Info)
   • Take a screen-shot (Alt+PrtScn on Windows), then paste it into a paint program and save as a JPEG, or paste it into a Word document.
2. Uninstall the Express Cartridge Manager (ECM)
3. Install the new 64-bit ECM from your installation disk.
4. Send your new ECM ID number (listed on the ECM info dialog) and your old screenshot to licensing@lizardtech.com and specify that you are upgrading to the 64-bit edition. Please include any relevant account information.

This article was last updated or verified on 22 January 2013.